Circularity is a sustainability idea where products are designed and used in a way that minimizes waste. Instead of the traditional "make, use, dispose" approach, circularity focuses on making sure products and materials are reused, recycled, or repurposed. The goal is to have a closed-loop system where everything is given a new life, reducing the harm to our planet. It's all about thinking of a product's full journey, from start to finish, and ensuring it has the least negative impact on the environment.

Go to any Product Display Page and enter your Pin-Code under Shipping Details.

You will only be charged a nominal (non-refundable) shipping price of INR 49/- for orders less than INR 1499. Only in the event that we have to cancel your order will the delivery money be reimbursed. Please contact our customer support team if you suspect that you have been charged for shipping in error

Yes definitely! Just make sure that when our delivery partner tries to deliver it, someone is accessible to pick it up. Additionally, depending on your specific office policies and COVID restrictions, our delivery partner may not be able to reach your floor. In this case, we can leave the package at the security desk or you can collect it in person.

Never! We will never ask you for any sensitive information such as OTP, CVV, or any other bank-related information through any channel. Beware of such fraudulent calls/SMS etc. and do not share your sensitive information with anyone.

It is simple: 1. Go to "Wardrobe" 2. Select the order/item you wish to cancel. 3. Click on "Cancel" 4. Tell us the reason for the Cancellation 5. Click "Cancel Order" Your order will be canceled. P.S: If your order is already "Ready to ship", cancellation would not be possible. In such a case, you can deny your order at the time of delivery.

Unfortunately, once an order has been confirmed, we do not support changing the address. We kindly ask that you place a new order with the correct address.

Unfortunately, this is not feasible. You can place a new order with the revised information after canceling or returning the item.

Depending on your bank partner, it may take 5–7 business days for refunds (credit card, debit card, and net banking) to appear in your account. For the orders paid using Cash on delivery, it would be refunded in 3 business days. In the case of wallets and UPI, it could take up to 48 hours If you had used store credits then would be refunded immediately. Please contact the ACE (Advocates of Customer Experience) staff if you think the refund has been delayed.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 5-7 business days, after we receive a confirmation from the bank.

We offer various online payment options, including Credit cards, Debit cards, and UPI. We recommend exploring these options while making your payment. Additionally, you can choose to place an order using the cash-on-delivery feature for added convenience. We aim to provide you with flexible payment choices to suit your preferences.

Simply put, store credits are virtual money, that can be used at the checkout. There is no validity on store credits and you can opt for store credits while initiating a return from the app/web.

Absolutely. We utilize one of the most secure online ordering systems available, and we are committed to ongoing research and improvements in our software to ensure the highest level of security at all times. In the unlikely event of unauthorized use of your card, it is essential to report the incident immediately to your credit card provider to ensure security protection. Your safety and security while shopping with us are of paramount importance, and we take all necessary measures to safeguard your information.

You can earn store credit by selecting the refund mode as Store Credit while creating return for your cash on delivery order.

While placing the order, store credit will be auto-applied on the cart and the final order value will be adjusted accordingly.

Hey! The available store credits will be shown under the Profile section and if you need the transaction history then please do reach out to us on care.in@virgio.com or click on this link to initiate whatsapp chat and the customer support team will help get the transaction history.

Virgio's Cash on Delivery option allows you to pay order value for all orders at the time of delivery. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'COD' option on the Checkout page. Virgio May choose to apply a COD charge of Rs 50/- (subject to change) and this is a non-refundable charge. Please note: Cash on Delivery option is available only in selected pin codes.

If you do not see a COD option on your payment page, the reason could be our courier partners may not support the Cash on Delivery for the given Pincode in the address.

As per policy, COD charges will not be refunded.

To provide seamless cash on delivery experience we do collect some portion of COD charges from our customers.

The available and applicable coupons will be shown on the shopping bag page and you just need to select and apply the applicable coupons.

Using a coupon code on your order? Would recommend our users to look for eligible coupons on the checkout page and at a time you can use one coupon only.

a) If the entire order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the shipping fee. b) If an order is cancelled partially, shipping charges will not be refunded. In case of whole order cancellation, shipping charges will be refunded. c) In case item/ order is returned, shipping fee is not refunded d) For accounts whose return behavior does not adhere to our fair usage policy, shipping fee will be non-refundable irrespective of order value.

a) Shipping fee is charged towards providing delivery and post-order services including but not limited to, higher than average returns b) Shipping is a value-added service charge levied under one of the following circumstances: - Orders below INR 1499 charged with a Shipping fee of Rs 49. - If you have opted for same-day delivery services then a fee of Rs 99. c) The final shipping fee is calculated post application of any 'coupon benefit' and offers d) The threshold values can change, please review the Shipping Fee at the time of checkout Note: Shipping fee are non-refundable in cases of partial order cancellation and returns.

Our shipping time ranges from 5 to 7 days. Some Pin-codes could require a little bit more time. Following the confirmation of your order, you will be informed of the delivery schedules. By adjusting your Pin-code under PDP and verifying the estimated delivery Option, you can also check the estimated delivery time. We guarantee that we'll try our hardest to deliver your order by the deadline or earlier.

Hey! It's easy. Go to Account > Wardrobe and select the order/item you wish to track.

Fret not! as three delivery attempts will be made by our logistics partner to deliver your order. Additionally, you can also coordinate with them and suggest having it delivered to your neighbors or at the reception. Once the merchandise is ready for delivery, you may receive a message with the delivery agent's phone number from our logistics partner. P.S. You will need to place a new order if your order is returned to us after three unsuccessful tries.

Our scheduled and accelerated delivery services have not yet begun. Up until that point, we will try our best to meet our deadline and deliver before or on our promise.

We aim to keep you informed without overwhelming you. You can track your order's status via our Order Tracking feature. For significant updates, we'll notify you through the app or WhatsApp. We recommend keeping your notifications enabled for timely updates.

If your tracking information indicates that your package was delivered but you can't locate it, we suggest taking the following steps: Check with your neighbors, friends, relatives, house owner, or security guard to see if anyone may have collected your product on your behalf. Sometimes, packages can show as delivered while still in transit. Therefore, we recommend waiting until the end of the day to see if the package arrives. In the unlikely event that you are still unable to locate your item, please don't hesitate to contact us. We are here to assist you and will be happy to help resolve the situation. Your satisfaction is important to us, and we'll work to ensure you receive your order.

If your order's status is Confirmed', it implies that we are currently putting it together and making it ready to ship. This status may appear on your order for a little bit longer than usual during busy periods. A notification will be sent to you when your order is shipped. Have a conversation with our customer support team if your order hasn't arrived by the delivery date so we can assist you further.

Though we wish we could assist you, unfortunately, we are unable to update the contact information or address once an order has been placed.

We use environmentally friendly packaging and despite our best efforts, the ordered items may still get damaged in transit. Our logistics crew has been told not to deliver any such packages, though. However, kindly refuse any tampered-with, taped, or missing packages from the delivery agent. If you notice the same post accepting the package, we ask you to kindly make an unboxing video as this will be required if any products are missing from the shipment. If any item is missing, kindly share the video within 48 hours after delivery, with the ACE (Advocates of Customer Experience) team. We'll ensure resolving the issue within 24 hours from the time we receive the video.

Oops! Despite our best efforts to ensure safe packaging and delivery, should you receive a damaged product, team is ready to assist you. Note: Please report any such issue within 48 hours from the time of delivery.

Oops! It appears that the status wasn't updated, or there might be a technical problem. The status update generally happens within 24 hours and if that is not the case then Please reach out to our ACE Team, and we'll fix it right away.

One in a million orders may go wrong but if this happens, please capture images/video of the fault in the product and share it with our customer support team within 48 hours from the date of delivery. We will perform an internal investigation upon receiving your complaint and resolve it within 24 hours.

In extremely rare instances, if this occurs, talk to the ACE (Advocates of Customer Experience) team within 48 hours of delivery, and we'll fix it for you. Also, in the event that the package you got was broken, taped, or void, you will be expected to share an unboxing video.

Please reach out to our ACE (Advocates of Customer Experience) team and they shall help you sort it.

If your package's tracking information shows that it has been delivered but you can't locate it, please: Check to see whether any of your neighbors, friends, family members, homeowners, or security personnel have picked up the product on your behalf. Wait until the end of the day. Occasionally, packages appear as delivered while they are still in transit If, against all odds, you are still unable to find your item, please contact the ACE (Advocates of Customer Experience) team within 48 hours to schedule a discussion Note: For any issue reported beyond 48 hours, will be resolved on the best effort basis.

Our Return/Exchange policy is straightforward: 1. Time Frame for Returns/Exchange: If you're unsatisfied with your purchase, you can return/exchange any product within 15 days of receiving your order. And to make things easier, we provide free doorstep pickup and quality check will be done at the same time. In case of exchange, we pick up the product first, and then a new exchange order will be shipped. 2. Product Condition: All returned items must be unused, packed in original packaging, with all the tags in place. It's vital to ensure the anti-wardrobing sticker remains untouched. If this sticker has been removed, the item will not qualify for a return. 3. Refunds for Prepaid Orders: For orders that were prepaid, the amount will be refunded to the original payment method. This happens after the product is being picked up successfully post quality check. 4. Refunds for Cash on Delivery (COD) Orders: If you've chosen the COD option while initiating the return you will be given the option to provide UPI or Bank account details. Once the product is picked up we will initiate the refund directly to the given account details. 5. Refund for Store Credit orders: If you had made the payment using the store credit then the refund will go back to store credit section and can be used on your next order. It's essential to understand that: Shipping charges aren't eligible for refunds. If returning a product causes you to lose any special offers or incurs an additional shipping fee (especially if the total order value drops below INR 1499/-), those costs will be borne by the customer. Please ensure you're familiar with these terms when considering a return/exchange.

We always strive hard to give our consumers the best possible experience, so we'd urge you to use the platform's return policy sensibly. If we spot any peculiar pattern of behavior, for instance: • Wearing the items bought and returning them • Exceptionally high returns • The returned goods are damaged or altered, or they don't match what we shipped • Purchasing products to avail of a benefit/offer and returning them. Access to the site may be restricted or we may levy extra fees, as we see fit. For further information, we advise you to carefully read our T&Cs.

Well! It is easy! 1. Go to the orders page after logging into your account. 2. Select the item to be returned, and click on the return button. 3. Select the apt reason for the return. 4. Hit "Submit." Following that, we will set up a pick-up for the item. Please contact our ACE team for assistance if you have any questions.

Yes, we do have an exchange option available on the platform. Create an exchange request for the delivered product and we will arrange a pickup first and once the product picked up and passes quality check, we will be shipping new order.

If the item is not picked up after three attempts, the pick-up request will be listed as 'Pickup Unsuccessful' You may reach out to our customer support for further assistance by clicking on this link https://wa.me/message/QZN6PWNVMDFZM1

We sincerely apologize if we have made a mistake with your refund. We request you to contact the ACE Team, and we'll do our best to resolve the situation asap. Please Note the Below: • The shipping fee (if any) is not transferrable • Any discounts/coupons/tokens etc availed at the time of purchase are not transferrable

If the item does not pass the quality check, (i.e. is used, damaged or original tags or MRP tags are missing.) it will be reshipped to you You will continue to be ineligible for a refund if you refuse to accept the re-shipped item, and Virgio will have no responsibility for the return or refund of the aforementioned re-shipped item. If you need help, feel free to chat with our ACE Team.

Any of the following factors could be the cause: 1. Your return window has closed 2. The product is Non-Returnable. 3. You claimed your early tokens Connect with our ACE Team if these are not applicable to your situation.

Well, you will have two modes of refund while initiating the return: 1. Refund into bank account: You can provide the bank account details while initiating the return and the refund will be processed into the given bank account. Refund will be reflected in the account within 1 to 3 business days. 2. Store Credits: If you select refund mode as Store Credits the refund will be issued into your store credit section which can be used on your next purchase on the platform. Please note the refund will be initiated once the product is picked up successfully in both the cases.

Well it depends on the multiple factors but it usually takes upto 7-10 days.

Store Credit is a flexible form of compensation provided for eligible returns or cancellations. It can be used for future purchases on our platform. How to Use Store Credit: At checkout, the Store Credits will be auto apploed. The credit will be deducted from your order total. Store Credit Expiry: Store Credit expires [12 months] from the date of issuance unless otherwise specified. Partial Use: If your order total is less than your available Store Credit, the unused balance will remain in your account for future purchases.

Wish we would be able: Non-Refundable: Store Credit is non-refundable and cannot be exchanged for cash or other payment methods. Non-Transferable: Store Credit is linked to your account and cannot be transferred to other accounts.

You can view your available Store Credit anytime by logging into your account and visiting the My Account section.

Please refer to this page https://www.virgio.com/stores

Yes, definitely. Please visit the store, and our executives will help you return or exchange the products. In case of a return, the amount will be refunded in the form of store credit.

Yes, we will be refunding in form of Store credit in case of returns. Credits would be valid for 90 days. You will be getting the store credit details on WhatsApp.

Wish we would have had this feature. We are working on it and will have it in coming days.

Absolutely! Our online store is always available, and we offer free shipping on orders over 1,499. You can shop from anywhere, anytime, and we’ll deliver your order to your doorstep.

We accept a wide variety of payment methods, including credit/debit cards (Visa, Mastercard, etc.), , and cash.

Yes! In-store purchases can be returned or exchanged within 15 days as long as the items are unused and in their original condition. Please bring your receipt or proof of purchase for an easy return process.

If the item you’re looking for is out of stock or not available in your size, our staff will be happy to assist you in checking availability online. We can also help you place a backorder or have the item shipped directly to you.

If you have any other questions or need assistance, feel free to contact us through WhatsApp at +9189 5183544 or care.in@virgio.com. You can also visit our store, and our team will be happy to help you!

Browsing the store or exploring the features does not require an account creation. However, to shop with us, you are required to create an account. Having an account allows us to provide you with a personalized shopping experience and ensures a smoother and more convenient checkout process.

It's necessary to provide an email address to register for a Virgio account. It will help us send and receive important communications (in case you choose to disable your notifications).We do not believe in spamming your inbox with unwanted emails, so please update your email address.

Just in 2 steps: 1. Enter your mobile number 2. Verify the OTP received You would be asked to provide with email and voila! There you go

If you don't receive an OTP (One-Time Password) due to poor network connectivity, here's what you can do: >Wait a Few Minutes: Sometimes, SMS messages may be delayed due to network issues. Wait for a few minutes to see if the OTP arrives. >Resend Code: We offer an option to resend the OTP. You can try using the "Resend Code" option, which may send the OTP again via whatsapp. >Reach Out to Customer Support: If the issue persists and you still haven't received the OTP, you can reach out to our Customer Support team for assistance. They can help you troubleshoot the issue and provide further guidance. Remember to ensure that you have a stable network connection to receive OTPs promptly.

Click on Profile Update the necessary changes Change Profile

Please speak with the ACE (Advocates of Customer Experience) team if you have changed your number but still want to keep your previous Virgio account. To ensure account security and prevent illegal access to your account, you will be needed to share government ID evidence.

To get critical and timely notifications from us, we request you to kindly keep your alerts turned on. We promise not to send you any unsolicited messages or notifications. However, if you still want to ignore our alerts, you can turn notifications off in your phone's settings Android: Touch and hold the notification, and tap Settings. Choose your settings: To turn off all notifications IOS: Open the Settings app on your Apple device. Tap Notifications. Scroll down to the app with notifications you want to turn off or limit and tap it. To disable all notifications, toggle the button beside Allow Notifications to off.